Terms of service

Terms of Service

OVERVIEW

This website is operated by ProPrint UK. Throughout the site, the terms “we”, “us” and “our” refer to ProPrint UK.

By visiting our website, purchasing products or using any of our services, you agree to be bound by the following Terms of Service, including any policies referenced within them.

These Terms apply to all users of the website, including browsers, customers, businesses and contributors of content.

If you do not agree to these Terms of Service, you should not access or use our website or services.

SECTION 1 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell or exploit any portion of the website or services without written permission from ProPrint UK.

We may update, modify or remove website content, products or services at any time without notice.

SECTION 2 - PRODUCTS & SERVICES

We specialise in custom branded garments including embroidery, DTF printing and workwear decoration.

We aim to display garment colours, branding and products as accurately as possible. However, colours and appearance may vary slightly depending on:

  • Screen settings

  • Garment materials

  • Lighting

  • Printing and embroidery processes

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to discontinue products or limit quantities at any time.

SECTION 3 - CUSTOMISED PRODUCTS

Many of our products are customised using embroidery, DTF printing or other branding methods.

By placing an order, you acknowledge and agree that:

  • Customers are responsible for checking artwork, spelling, sizing, colours and order details before production begins.

  • Mockups and digital previews are visual guides only and final products may vary slightly.

  • Logo placement and sizing may vary slightly between garment styles and sizes.

  • Once production has started, customised orders cannot usually be cancelled.

  • Customised items are non-refundable unless faulty or incorrectly supplied by ProPrint UK.

  • Customers must have permission to use any logos, trademarks or artwork supplied to us.

  • We reserve the right to refuse any artwork or content we believe to be offensive, inappropriate or in breach of intellectual property rights.

Where artwork setup or logo recreation is included, this is for production purposes only unless otherwise agreed.

SECTION 4 - ORDERS & PAYMENT

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order at our discretion.

Full or partial payment may be required before production begins depending on the order type and size.

Customers are responsible for providing accurate billing, delivery and contact information.

Failure to provide correct information may result in delays.

SECTION 5 - TURNAROUND TIMES

Production times vary depending on:

  • Garment availability

  • Order size

  • Branding method

  • Artwork approval

  • Seasonal demand

Estimated turnaround times are provided as guidance only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services

  • Supplier shortages

  • Incorrect customer information

  • Delayed approvals

  • Circumstances outside of our control

SECTION 6 - SHIPPING & DELIVERY

We supply customers across the United Kingdom and may occasionally offer international shipping by arrangement.

Shipping costs and methods are shown at checkout where applicable.

Once an order has been dispatched, responsibility passes to the customer and delivery times are subject to the courier provider.

If an order arrives damaged or incomplete, customers must contact us within 48 hours of delivery.

SECTION 7 - RETURNS & REFUNDS

Due to the customised nature of our products, personalised items are non-returnable and non-refundable unless:

  • The item is faulty

  • The wrong item was supplied

  • There is a proven production error by ProPrint UK

Non-customised items may be eligible for return in line with UK consumer rights.

Customers must contact us before returning any items.

SECTION 8 - ARTWORK & INTELLECTUAL PROPERTY

Customers are responsible for ensuring they have permission to use any logos, graphics or artwork supplied to us.

By submitting artwork, you confirm that:

  • You own the rights to the artwork, or

  • You have permission from the copyright or trademark owner

ProPrint UK is not liable for intellectual property disputes arising from customer supplied artwork.

All website content, branding, graphics and designs created by ProPrint UK remain the property of ProPrint UK unless otherwise agreed.

SECTION 9 - WEBSITE USE

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to systems or data

  • Upload malicious software or harmful code

  • Misuse contact forms or communication systems

We reserve the right to restrict or terminate access to the website where misuse is identified.

SECTION 10 - THIRD PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of third-party websites.

Accessing external websites is done at your own risk.

SECTION 11 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ProPrint UK shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits or business

  • Delays outside of our control

  • Minor variations in garments, colours or branding appearance

Nothing within these Terms limits any rights provided under UK consumer law.

SECTION 12 - CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately upon being published on the website.

Continued use of our website or services constitutes acceptance of any updated Terms.

SECTION 13 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact:

ProPrint UK
Sheffield, United Kingdom
info@proprintuk.com
07540 270907